Start-up companies often come up with excellent equipment innovations. Initially, the priority is to convert proof of concept into actual first design, followed by prototype testing and assessing. The installation of the first machine at customer location comes next.
It is best to include dedicated service, representing customer’s voice, right from initial concept design to start of production. This can avoid expensive design changes during the test and evaluation beta phase. Here PSC provides:
Feedback from end user
Advice on serviceability, end user perception, user-friendliness, preventive & predictive maintenance.
Transition to full production machine
When a newly developed machine is installed at customer it still has to prove itself in 24/7 production. The alfa version is tested thoroughly, but after issues can pop up. Translate, feedback and discuss these with R&D to improve product quality.
Setup of service organisation
A well organised service organisation is vital to follow-up machine sales.
- Customer documentation e.g. spare/wear parts list, maintenance schedule, user manual andinstallation kit.
- Support new equipment from installation to final acceptance (SAT).
- Technical support systems for installed base monitoring, warranty claims, tracking issuesreported, and monitoring quality issues.
- Optimise performance of customer equipment to ensure a smooth-running system with optimalefficient output.